Job Description
Our surgery schedulers are responsible for scheduling surgical appointments for patients in an efficient and timely manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Coordinates and schedules/reschedules patients' surgical appointments.
- Evaluates the availability of the physician and facility
- Arranges for surgical assistants
- Posts surgical cases and inductions
- Schedules pre-admission testing
- Coordinates same day direct admits
2. Verifies insurance coverage and scope of benefits; utilizes online verification processes.
3. Obtains pre-authorization, referrals, or pre-certification for surgical procedures.
4. Maintains and updates current information on physician's surgery schedules.
5. Informs patient of details regarding surgical appointment, to include: dates of pre-op and post-op appointments, surgical orders, and arrival time; answers questions.
6. Generates and mails/secure messages letter of instruction to patients.
7. Completes anesthesia questionnaire and faxes to anesthesiologist.
8. Prepares in-office-surgery consents.
9. Completes surgery orders and faxes with pertinent information (labs, cardiology records, surgery, clearance letters) to the appropriate facility.
10. Posts flags to appropriate departments regarding scheduled surgeries and hospital patients classified as "admitted" versus "observation."
11. Opens unused physician surgery times one week in advance.
12. Prioritizes duties according to the most pressing situations and emergencies.
13. Fills in for other staff members as needed.
14. Performs related work as required.
15. Attends required meetings.
16. Complies with Virginia Women's Center's policies and procedures. Follows guidelines required by HIPAA, OSHA, and Red Flags regulations. Maintains appropriate attendance and punctuality as defined by Virginia Women's Center.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience and/or Licensure High school diploma or general education degree (GED). One year related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills and Abilities Knowledge of insurance carrier rules, procedures, and requirements.
Knowledge of ICD-9 codes for surgeries and procedures.
Knowledge of medical office procedures including surgery procedures and practices.
Knowledge of practice management software.
Knowledge of organizational policies, regulations, and procedures.
Skill in managing multiple priorities.
Skill in grammar and spelling.
Skill in maintaining departmental quality assurance and quality control standards.
Skill in answering the telephone in a pleasant and helpful manner.
Ability to understand and interpret insurance company policies and regulations.
Ability to communicate with patients, to ascertain patient information in a pleasant and helpful manner.
Ability to react calmly and effectively in emergency situations.
Ability to maintain strictest patient confidentiality.
Accuracy in computer data entry.
Accuracy and efficiency in recording telephone messages.
Physical Demands Sitting 7-8 hours per day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods. Occasional stress related to workload and interruptions.
Work Environment Work is performed in a medical office environment. Involves frequent telephone interaction. Involves dealing with staff members and patients. Contact may involve dealing with angry or upset individuals.
Benefits & Rewards - A service-centered culture reflecting a strong work-ethic and caring, compassionate team members
- Competitive compensation and growth opportunities
- Health, dental, and vision insurance
- Health savings accounts (HSA) and flex spending accounts (FSA)
- 401k plan with employer contributions and match
- Paid time off and paid holidays
- Life insurance both employer-paid and voluntary
- Critical illness and accident insurance
- Annual employer contribution toward uniforms/scrubs
- Employer paid long-term disability benefits and comprehensive employee assistance program
- A variety of discount programs offered to employees
- Employee referral bonus and peer recognition programs
- Company-sponsored FUN events and community volunteer opportunities
Virginia Women's Center is a full-service women's health care practice specializing in gynecology, obstetrics, urogynecology, weight and wellness, high-risk obstetrics, obstetrical genetic counseling, breast health/mammography, bone and mental health services, ultrasound, and surgeries and procedures.
Living Our Values We put patients first. - Every single interaction matters
- Communicate with compassion
We embrace change. - Adapt to the fast pace of women's healthcare
- Seek new perspectives and information
We play as a team. - Together, we make a difference
- Believe the best in each other
We work to be better. - Challenges are opportunities to be better
- Contribute to our shared purpose
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Virginia Women's Center, please contact our HR Department at (804) 288-4084.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, marital status, ancestry, military or veteran status, or any other characteristic or status protected by law. We do not tolerate discrimination or harassment in the workplace.
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