Job Description
Client Overview Our client is a small, patient-centered ophthalmology practice dedicated to providing high-quality, personalized eye care to their community. They are looking to add a
Front Desk Receptionist & Surgical Scheduler to their team.
Salary/Hourly Rate $42k - $52k
Position Overview The Front Desk Receptionist & Surgical Scheduler is responsible for providing exceptional customer service to patients while efficiently managing front desk operations and coordinating surgical schedules in a small ophthalmology practice. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with patients, providers, and external facilities.
Responsibilities Of The Front Desk Receptionist & Surgical Scheduler - Greet patients and visitors professionally and courteously, creating a welcoming environment.
- Check patients in and out, verify demographics, and update medical records as needed.
- Collect co-pays, balances, and other payments; issue receipts and maintain accurate records.
- Answer incoming calls, respond to messages, and route calls to appropriate staff or providers.
- Schedule, confirm, and reschedule clinic appointments, including follow-ups and diagnostic testing.
- Obtain and verify insurance information; assist with prior authorizations when needed.
- Manage patient flow in the waiting area to ensure timely and efficient visits.
- Maintain front desk organization, including filing, scanning, and routing documents.
- Protect patient confidentiality and comply with HIPAA and office policies.
- Coordinate and schedule ophthalmic surgeries and procedures with patients, physicians, and surgical facilities.
- Verify insurance coverage and obtain pre-certifications and prior authorizations for surgical procedures.
- Provide patients with pre-operative and post-operative instructions, including required testing and medication guidelines.
- Prepare and distribute surgical packets, consent forms, and necessary paperwork.
- Confirm surgery dates, times, and locations with patients and facilities; manage cancellations and rescheduling.
- Communicate closely with providers and clinical staff to ensure accurate surgical orders and documentation.
- Track and update surgical calendars; ensure all required documentation is completed and filed.
- Follow up with patients post-surgery to confirm follow-up appointments and address scheduling needs.
Required Experience/Skills for the Front Desk Receptionist & Surgical Scheduler:
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
- Customer service-oriented, with a compassionate and patient-focused attitude.
Preferred Experience/Skills for the Front Desk Receptionist & Surgical Scheduler:
- Previous experience in a medical office, ophthalmology, or surgical scheduling is strongly preferred.
- Knowledge of medical terminology and basic insurance processes (authorizations, referrals, benefits).
- Proficiency in electronic health records (EHR) and standard office software (e.g., Word, Excel).
Education Requirements - High school diploma or equivalent is required.
- Some college or medical office training is preferred.
Benefits - Medical, dental, and vision.
- 401(K) plan.
- Paid time off (PTO).
Job Tags
Hourly pay, Full time, Work at office