Job Description

Body Shop Manager

North American Truck & Trailer, a leading Midwest dealership of Kenworth and Volvo trucks is seeking a Body Shop Manager for our Sioux City location. North American Truck & Trailer is a dynamic and growing company. We are looking for a candidate that wants to build a career by learning and growing with us. One must have the ability to work in a fast-paced environment with the ability to prioritize and multi-task.

Essential Duties and Responsibilities:

• Forecast goals and objectives for the department and strive to meet them.
• Working with all departments in harmony
• Prepare and administer an annual operating budget for the body shop
• Attends managers' meetings as requested
• Understand, keep abreast of and comply with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motive, counsel and monitor the performance of all body shop staff.
• Direct and schedule the activities of all body shop employees
• Provide technical assistance as needed
• Conduct meetings with body shop employees to discuss activities and problems of mutual interest
• Monitor Body Shop Technicians' payroll records
• Conduct monthly safety meetings
• Establish and maintain good working relationships with insurance adjusters
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Supervise all activities of and communication with wreckers
• Greet all customers promptly and give fair estimates on costs and time required for body work
• Break down estimates into labor and parts before the job is started so that Repair Technicians are aware of time allowances
• Quality-check completed jobs
• Handle all customer complaints
• Keep abreast of new equipment and tools available and recommend purchases
• Ensure that the work areas and customer waiting areas are kept clean
• Account for all documents; ensure that none are missing
• Follow up on all parts department orders to ensure parts availability
• Participate in all available training programs
• Must have a working knowledge and understanding of the company's Job Safety Analysis pertaining to this position and positions this individual supervises
• Must have a working knowledge and understanding of the company's safety policy.

Supervisory Responsibilities:

• Oversee Body Shop Department
• Must conduct all 90 Day reviews in a timely manner
• Must have each employee's yearly Performance Review completed by his/her actual anniversary date.

Full benefit package offered after 30 days of employment. Pre employment drug screen and physical are required.

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