Job Description

We are hiring Bilingual Chinese- Mandarin speaking Social Media Moderators to support a fast‑growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service. As a Bilingual Chinese - Mandarin Social Media Moderator , you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance. This is a non‑voice, judgment‑based role requiring strong decision‑making, consistency, and the ability to work with sensitive content. What You’ll Be Supporting A large‑scale social media and social commerce platform User‑generated content including posts, private messages, and group chats Account enforcement actions and appeal reviews Platform policies related to safety, authenticity, and acceptable use Key Responsibilities Review and moderate user accounts and content according to defined policies Evaluate reports related to private messages and group chats Assess and process account and content appeals Make consistent enforcement decisions based on platform standards Accurately document moderation actions and rationale Meet quality, productivity, and consistency benchmarks Structured workflows with repetitive decision‑making Prolonged screen time Exposure to content that may be sensitive, explicit, or emotionally challenging On‑site call center environment Schedule & Availability Must be available Monday–Saturday Operating hours range from 8:00AM through 2:00 AM EST Ability to work evenings and late‑night shifts is required Fixed schedules once assigned Compensation Competitive hourly base pay for bilingual moderators: $24/hr. Cell phone benefits ($25/month per line; restrictions may apply) Referral for Life Program™ and abundant advancement opportunities What We’re Looking For Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e‑commerce operations, or similar policy‑based work Strong judgment and ability to make consistent decisions Familiarity with major social platforms (e.g., short‑form video, social media, or online marketplaces) Comfort enforcing rules without emotional escalation High attention to detail and documentation accuracy Psychological resilience and stress tolerance Reliable attendance and schedule adherence Fluent in Mandarin and English required This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying. VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. ADA Accommodation If you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law. #J-18808-Ljbffr VXI Global Solutions

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